Hank Kolb Quality case for Operations Management
Hank Kolb Quality case for Operations Management Briefly summarize the problems in this case. What do you think are the root causes of the problem in this case? Why? If you were to pinpoint a single "root cause," what might this be? Why? Be specific What do you recommend that hank do? Why? The write-up should address the assigned questions (below). The write-up should provide a concise summary, analysis, and evaluation of the situation and specific recommendations for actions. The case is limited to 2 pages plus exhibits, 12 point standard font, double-spaced, with 1"? margins. Exhibits (if included) should be used for quantitative analysis with all assumptions clearly stated, bullet lists, pros and cons tables, figures and any other graphics which can support your arguments (rather than more written text).
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